12bet Malaysia Privacy Policy – Protection of Your Personal Data

1 Introduction – Our Commitment to Your Privacy

At 12bet malaysia, we understand that your personal information is a trust placed in us. Your confidence is not something we take lightly — it is the foundation of every decision we make regarding how your data is handled on the platform.

This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. It explains in detail how 12bet malaysia collects, uses, stores, discloses, and protects your personal information throughout your use of our services.

This policy applies to all your interactions with the 12bet malaysia platform — whether through the website, Android or iOS mobile app, live chat, email, or any other official communication channel.

2 Types of Personal Data We Collect

12bet malaysia collects various types of personal data depending on how you interact with our platform. Below is a comprehensive overview of the data categories we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport number
• Contact Information: Email address, mobile phone number, and residential address
• Financial Information: Bank account number, account holder name, and digital wallet details used for deposits or withdrawals
• KYC Verification Documents: Copies of identity documents, proof of address, and related documents requested during the identity verification process

2.2 Data Collected Automatically

• Technical Data: IP address, browser type, device operating system, and screen resolution
• Usage Data: Pages visited, games played, session duration, login frequency, and navigation patterns
• Transaction Data: Deposit, withdrawal, wagering, wins, and losses history on the platform
• Device Data: Unique device identifier, app version in use, and network information

3 How Your Data Is Used

Every piece of data we collect is used for a legitimate and specific purpose. 12bet malaysia does not process your personal data for purposes unrelated to the services you use.

• Account Management: Creating, verifying, and managing your account on the 12bet malaysia platform, including the login and security processes
• Transaction Processing: Processing deposits, verifying and executing your winning withdrawals via your chosen payment method
• KYC & AML Compliance: Fulfilling legal obligations related to identity verification and anti-money laundering compliance
• Customer Support: Answering enquiries, resolving complaints, and providing the technical assistance you need
• Platform Security: Detecting and preventing fraud, suspicious activity, and unauthorised access to your account
• Service Improvements: Analysing usage patterns to improve platform performance, interface, and overall user experience
• Marketing Communications: Sending information about promotions, bonuses, and new offers — provided you have given consent to receive such communications
• Responsible Gaming: Monitoring gameplay patterns to identify signs of potential problem gambling and taking appropriate protective action

4 Data Sharing with Third Parties

12bet malaysia does not sell or transfer your personal data to third parties for their own commercial purposes. Your data may be shared only in the following circumstances and with limited parties:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with approved payment providers. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Minimum technical data required to ensure games function correctly is shared with licensed game providers such as Pragmatic Play, PG Soft, and others.
• Regulatory Bodies & Authorities: We may be required to disclose certain data to regulatory bodies, legal authorities, or courts when mandated by law.
• Fraud Prevention Service: Technical data such as IP addresses may be shared with third-party fraud prevention systems to protect the security of our platform and members.

5 Data Security & Protection Measures

Protecting your personal data is a core technical and operational priority at 12bet malaysia. We employ a multi-layered set of security measures to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
• Encrypted Data Storage: Sensitive data such as financial information and KYC documents are stored in encrypted databases with strict access controls.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA on every account to add an extra layer of protection at login.
• 24/7 Monitoring: Our security team continuously monitors the platform to detect any unusual activity or unauthorised access attempts.
• Regular Security Audits: Our platform undergoes regular internal and external security audits to identify and address any vulnerabilities before they can be exploited.
• Internal Access Control: Only staff who require access to specific data to carry out their duties are granted access permissions, and all access is logged for audit purposes.

6 Cookies, Tracking Technologies & Analytics

The 12bet malaysia platform uses cookies and similar tracking technologies to enhance your experience. Below is an explanation of the types of cookies used:

• Essential Cookies: Required for core platform functionality such as maintaining your login session and enabling smooth navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised data on how you use the platform to help us improve speed, stability, and the overall experience.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to make using the platform more convenient.
• Analytics Cookies: Helping us understand overall usage patterns to make better, data-driven improvement decisions.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention Period

12bet malaysia does not retain your personal data longer than necessary for the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and throughout your relationship with the 12bet malaysia platform.
• Data After Account Closure: Following account closure, transaction and KYC data may be retained for up to seven years to meet legal compliance and anti-money laundering (AML) requirements.
• Security Log Data: Access logs and security data are retained for twelve months for investigation purposes in the event of a security incident.
• Support Communication Data: Customer support interaction records are retained for three years for reference and service improvement purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with our established data management procedures.

8 Your Privacy Rights as a 12bet Malaysia Member

As a member of 12bet malaysia, you have the following privacy rights regarding the personal data we hold:

To exercise any of these rights, please contact the 12bet malaysia support team. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.

9 Children's Privacy Protection

The 12bet malaysia platform is strictly for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals below that age.

If we discover that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered on our platform, please contact our support team immediately.

10 Amendments to the Privacy Policy

12bet malaysia reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements.

When significant amendments are made, we will notify members via an in-platform notice or email to the registered address. It is your responsibility to review this page periodically to stay informed about how we handle your data.

Continued use of the 12bet malaysia platform after any amendments take effect will be considered your acceptance of the revised policy. The date of the last update is always displayed at the top of this page for your reference.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your privacy rights, the 12bet malaysia team can be reached through the following channels:

• Live Chat: Available 24/7 via the chat icon on the platform — the fastest way to get an immediate response
• Email: [email protected] — for more detailed privacy inquiries
• Service Languages: Malay, English, and Mandarin

We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For complaints relating to data processing, we will provide a formal response within 14 business days of receipt.